Urbana Sathorn

Even an excellent location will not change your opinion about this place. disgusting staff! doesn't try to solve the problem! completely indifferent. We checked in with a child, when booking we indicated the number of guests (3). Upon check-in, the request for an additional set of linen for the sofa was refused. need to pay extra. after payment they gave me 1 pillow and a dirty blanket without a cover. When I asked for a sheet, they said there was none! There are cockroaches in the bathroom, the rooms are dirty and require cleaning. terrible place! If you don't want your vacation to be ruined, don't come here!

The room was excellent, on the 32nd floor. It has all the amenities, if you're travelling with family or groups this will be a good option to choose. The staff lacks warmth and hospitality. Which is sad because the location is good, they can get more business by better customer service. The doorman in the day shift was the only person who cared for the guests coming in the hotel. With his positive attitude, attentiveness and genuine smiles.

Just recently stay in dec. 2023. I would stay again. Room 1304 great view of the city at night. Service was great. Housekeeping kept room clean. It was a deluxe with kitchenette, washer/dryer combo. Front desk was of service if I had any issues. Bell boys always there to help with anything. Amazing pool! Breakfast was good every morning 💪🏾. Definitely will return in the future. Cons: 1. It's 2023 let's get smart TVs hotel urbana.

Stay here numerous times but last 2 times have definitely changed my attitude toward this place. Both times, showers were blocked and I ended up standing in a puddle every shower I had. Last time they stuffed me in a room with the same blocked shower and the bathroom was just awful and the carpet was dirty and stained. It seemed there have been a change in management or ownership but they need to do better or no one is gonna stay there. Location? isnt the best as quite far from public transports

I recently had the unfortunate experience of staying at this hotel, and I must say it was a stay to forget. From rude lobby staff to unacceptable room conditions, this place left me thoroughly disappointed. Let's start with the lobby staff. Upon my arrival, I was met with an attitude that can only be described as rude and unprofessional. It set a negative tone for my entire stay, and I couldn't help but feel unwelcome. Upon entering my room, things didn't get any better. To my shock and disgust, there was a huge puke stain on the carpet that had clearly not been properly cleaned. This lack of cleanliness was not only unsightly but also extremely unsanitary. It was a serious hygiene concern that should never have been overlooked. Adding to my woes, the room lacked soundproofing. Throughout the night, I was constantly disturbed by traffic noise, making it nearly impossible to get a good night's sleep. This is unacceptable for any hotel, especially one that claims to provide a comfortable and peaceful stay. To make matters worse, I decided to check out two days early due to the overall poor experience. I emailed the hotel to request a refund for the unused days, as any reasonable guest would do. However, it has been over 72 hours, and I have yet to receive a response from them. This lack of communication and customer service only further emphasizes the disregard this establishment has for its guests' satisfaction. In summary, my stay at this hotel was nothing short of a nightmare. Rude staff, a filthy room, poor soundproofing, and a lack of responsiveness to guest concerns make this a place I would strongly advise against staying at. Save yourself the trouble and look elsewhere for accommodation that values its guests and maintains basic standards of cleanliness and comfort.

Rented a suite for the family. More than an enough room and space, and some amenities like fridge and washing machine. A/C worked well and we were street side and did not hear much road noise. 15 min from a train station and not much else other than some great higher end restaurants. No USB ports, limited electrical outlets. The pool deck is a step away from a death trap even if great views. Entire hotel needs a little bit of a refresh and facelift.